FAQs | 3 Counties Carpet And Upholstery Cleaning

My prices depend on the size of the area, the fabric type, and how soiled it is. I give clear quotes upfront, with no hidden extras. If you share room sizes or photos, I can usually give an accurate price before I visit.

Yes. I use professional solutions that are low in residue and chosen to be safer for your home and the environment. Where possible I choose products with fewer harsh ingredients, and I always rinse thoroughly to leave your carpets fresh and clean.

You can contact me through the enquiry form on my website, or send me an email with your details, photos, and preferred appointment times. You can also call or message me on +44 7488 235292.

I use stronger, purpose made equipment that removes more dirt, bacteria, and moisture than DIY machines, meaning much faster drying times. My cleaning solutions are chosen for your specific carpet or upholstery. You save time and effort and get a deeper, longer lasting clean.

If I have space in my diary I will always try. Same day appointments depend on my existing bookings and your location. The best way is to call or message me and I will let you know what I can do.

Yes. I use products from professional suppliers that are safe when used as directed. I rinse out residues and your carpets are left clean and fresh. I always advise that children and pets stay off the cleaned areas until they are dry.

I pre treat spots and heavy traffic lanes with targeted solutions before cleaning. I then use hot water extraction or low moisture cleaning methods, depending on the fibre type. Some stains, such as certain dyes or bleached areas, cannot always be fully removed. I always give honest advice about what is realistic.

Yes. I clean fabric sofas, armchairs, dining chairs, and some rugs. I always test the fabric first and choose the safest cleaning method for your upholstery.

Yes. I want you to be happy with the result. While revisits have been rare for me, I always tell my customers if there are any limitations before I start. If there is something you are not happy with, contact me and I will discuss what can be done.

Professional cleaning removes dust, pollen, pet dander, and other particles trapped in carpets and upholstery. This can help reduce common allergens in your home, but I always recommend following your doctor’s advice for managing allergies or asthma.

I sometimes run offers for multiple rooms or combined carpet and upholstery bookings. The best way to find out what is available is to contact me with your requirements and I will give you my best price.

I treat pet urine, odours, and accidents with specialist products designed to neutralise smells and break down residues. The success can depend on how long the issue has been there and how deep it has gone into the backing or underlay, but I always do as much as possible to improve the problem and will explain what you can expect.

Most carpets are touch dry within a few hours, depending on the fibre type, weather, and ventilation. Upholstery can take a little longer. I always aim to leave your carpets and sofas as dry as possible, and I can advise you on how to speed up drying with heating and airflow.

Proper professional cleaning should not shrink or damage carpets. I inspect and test fibres before I start, and I use the correct methods and solutions for each type. Some older or poorly fitted carpets can be at higher risk, and if I spot this, I will discuss it with you first.

I can move some lighter items such as sofas, chairs, and small tables where safe to do so. I ask that you move smaller items, breakables, and valuable objects before I arrive. Very heavy or delicate furniture is best left in place, and I can clean around or under as agreed with you.

Please vacuum the areas if you can, remove small items and clutter from the floors, and move breakables to a safe place. This helps me work more efficiently and keeps your belongings safe.

My standard hours include Saturdays in the morning. If you need early, late, or specific times, contact me and I will see what is possible around my other bookings.

Yes. I regularly clean in rental homes and student properties for tenants, landlords, and agents. I can provide invoices and written confirmation of work done, which can help with end of tenancy requirements.

Yes. I offer cleaning for offices, small commercial premises, and similar spaces, subject to size and access. Contact me with details of your property and I can advise on what I can do and how long it is likely to take.

For most homes I recommend every 12 to 18 months. Busy households, homes with pets or children, or high traffic areas may benefit from more frequent cleaning. If you are unsure, ask me and I can suggest a schedule based on your home.

I am based in Worcester and cover much of Worcestershire, Gloucestershire, and Herefordshire. If you are not sure whether I cover your area, contact me with your postcode and I will let you know.

I run 3 Counties as a one person business. I have professional training and insurance for the services I provide. I am happy to share details of my insurance and training if you ask.

For most homes I recommend every 12 to 18 months. Busy households with pets or children may need cleaning more often, especially in high traffic areas. But the safest answer is: when you think they are dirty.

My usual hours are Monday to Friday 8am to 6pm, and Saturday mornings. If you need appointments outside these times, ask me and I will see what I can arrange.

I understand that plans change. If you need to cancel or move an appointment, please let me know as soon as possible, ideally 24 hours in advance. This helps me offer your slot to another customer.

I do not add surprise charges. If there are parking costs that I need to pay or unusual access issues, I will discuss this with you before I start. Stairs and furniture can affect the price, but this will always be agreed in advance.